Return & Exchange Policy

What we accept for return

• •Wrong item sent (not what you ordered).
• •Damaged item on arrival (must be reported within 24 hours).

What we don’t accept

• •Used hair or worn wigs.
• •Hair removed from the original packaging.
• •Items damaged after delivery due to improper handling.

How to initiate a return

• •Message us on WhatsApp: 0912 691 4795 within 24 hours of delivery.
• •Send your order details and a clear photo/video of the issue.
• •We’ll confirm eligibility and share the next steps.

Exchange process & timeline

• •Once approved, exchanges are processed within 3–5 business days.
• •If the exact item is unavailable, we’ll offer a suitable replacement.

Refund method

• •Refunds are processed via bank transfer or store credit (based on your preference).
• •Processing starts after the returned item is confirmed (if applicable).